Results-driven Customer Success Manager and Account Manager with over 8 years of experience driving client retention, strategic account growth, and cross-functional collaboration. Proven expertise in building high-trust relationships with executive-level stakeholders, optimizing onboarding processes, and managing high-value accounts generating $25k+ monthly. Adept at leveraging data insights to reduce churn, proactively address client needs, and implement tailored solutions that maximize customer lifetime value and ensure long-term business success. Bilingual in French (native) and English, with a graduate background in Sustainability from the United Nations University, Tokyo.
Premier Affiliate Leader
Strategic Account Manager
MyDailyChoice · Las Vegas, NV
- Provide dedicated, high-touch strategic account management to top-earning enterprise affiliates generating over $25,000 in monthly revenue, ensuring sustained account health and revenue growth.
- Guide executive-level clients through complex system integrations, compensation plans, and policy updates, accelerating onboarding and time-to-value.
- Develop customized success plans by analyzing clients' unique business requirements, fostering enduring partnerships and maximizing customer retention.
- Proactively identify account risks and resolve complex escalations, significantly reducing potential churn and improving overall client satisfaction.
- Drive product adoption and expansion revenue by educating affiliates on new business practices, LOB applications, and compensation structures.
Sales Manager
Customer Success Leadership
MyDailyChoice · Las Vegas, NV
- Directed sales and success strategies for a $500 million global affiliate-based marketing organization, driving significant revenue expansion.
- Established and monitored core KPIs and operational processes across the company during the scale-up of the global sales team.
- Managed the successful rollout of deliverables and training programs to tens of thousands of affiliates, optimizing the customer journey for hundreds of thousands of end-users.
- Collaborated daily with C-Suite and Executive leadership to align cross-departmental goals, ensuring cohesive customer success and revenue strategies.
- Led floor operations and event management for major corporate conventions and masterminds hosting 200 to 3,500 attendees, ensuring seamless client experiences.
- Trained and mentored Sales Coordinators and affiliates on business tools, directly impacting their financial success and retention within the network.
Office Manager
Client Experience & Operations
MyDailyChoice · Las Vegas, NV
- Served as the primary point of contact for national and international VIP clients, conducting comprehensive site tours and delivering detailed presentations on company growth, KPIs, and departmental results.
- Managed the wholesale order program, ensuring accurate processing and high levels of customer satisfaction for B2B accounts.
- Built lasting client relationships by actively listening to concerns, conducting needs assessments, and recommending tailored product solutions, driving repeat business.
- Ensured seamless daily business operations by coordinating cross-departmental supply chains and maintaining an organized, welcoming corporate environment.
Executive Assistant
MyDailyChoice · Las Vegas, NV
- Facilitated critical communication between internal stakeholders and prospective new enterprise accounts.
- Supported sales processing and financial tracking for national and international affiliates, ensuring accuracy and timely resolution of account inquiries.
- Coordinated daily operational processes, event planning, and executive meetings to maximize organizational efficiency.
- Assisted in the onboarding process for new affiliates, establishing a foundation for long-term business success.
References available upon request